Role Summary
Our Professional & Executive Risk Solutions Brokers form part of our specialist teams providing exceptional service to clients. The role of Broker requires strong communication skills and a customer-centric attitude is essential.
Consilium is a specialist wholesale Lloyd's of London Broker and is part of the Aventum family. At Consilium, we understand that our future is driven by our brokers' winning mentality. That's why we do everything we can to help them be the best they can be. We work tirelessly to create the right solutions, for them and their clients. We never overpromise, because we understand the importance of their trust. We only hire the best people our industry has to offer because the best people drive the best outcomes. And we forever challenge the status quo, because we know that there are always ways to do things better. Because together, we're limitless.
Role Responsibilities
To negotiate the best possible terms and conditions for our clients, using appropriate knowledge, expertise and market presence for desired cover
Working with colleagues to ensure that all new and renewal business, mid-term amendments and general enquiries are dealt with in a timely and professional manner
At all times, consider the effect of any actions taken on the customers of Consilium, with the intention of improving their experience and ensuring that we provide them with the most appropriate solution for their needs
Develop strong and long-term relationships with clients and markets, always looking at ways to improve this relationship
Usage of departmental mandatory documentation such as market sheets and checklists and adherence to departmental procedures
Ensuring that all conversations are electronically recorded
Liaise with other members of the division as required to assess client requirements and broking strategy on any particular risk
To organise, manage and run a renewal book of allocated risks
Assist with the setting and monitoring of sales targets, both personal and team
Resolve issues and handle complaints quickly and effectively
Carry out reviews to ensure the quality of both personal outputs and those of the wider team
Maintaining the company’s electronic filing system in a timely and accurate manner
Provide any necessary ad hoc support to Team Lead and other team members as needed
Providing and undertaking training as required by line manager
Mandatory completion of company prescribed learning and adherence to FCA rules
Compliance with all company procedures
Role Requirements
Broking experience in the London insurance market (desirable)
Familiarity and adherence to London market regulations (desirable)
Ability to review a London Market Reform Contract and identify errors in others’ work (desirable)
Highly customer and results driven goals, good commercial sense
At least 5 A-C Grade (or equivalent) GCSE’s including English and Maths
Insurance qualifications e.g. CII (desirable)
Knowledge of Word, Excel and Outlook essential
Skills & Abilities
Excellent interpersonal skills and ability to effectively manage relationships with stakeholders across all levels the business
Persuasive communication and strong collaborative skills
Professional approach with an outcome focused and positive attitude
Excellent verbal and written communication
Questioning and listening skills
Ability to multi task, manage conflicting priorities and work well under pressure
Able to build trust by operating with integrity and professionalism
Excellent attention to detail
Data savvy and literate. Strong analytical skills
Flexibility and willingness to take on additional responsibilities and work
Willingness to assist colleagues when needed
Organisation and planning skills
