Broker Services Manager - Consilium
We are seeking an experienced Broker Services Manager. The candidate will have solid experience of working in Operations/broker support within a London Market broker. The role is an integral part of the new business support team concept, new to Aventum and is part of a series of changes happening across the organisation. Knowledge of working with best in class processes and systems is essential, together with the willingness, ability and hands on approach to help shape the business support function. This is an outstanding opportunity for an experienced Operations/broker support team leader to help build a key function in a growing business. The Company has grown quickly and has ambitious plans to further expand through a combination of both organic and acquisition of other companies.
Day to day management of the Broker Services support team.
Define, implement and ensure compliance with standard operating procedures
Completing ad hoc and regular process reviews to identify improvements and enhancements to the administrative processes.
Ensuring that data quality is acceptable by completing data quality assurance checks i.e. data sample checks, 4 eyed checks, root cause analysis, exception reporting etc.
Responsible for delivering first class administrative service to Business heads.
Providing frequent oversight and review of the data entry processes into PAS
Ensuring staff are managing their workloads adequately
Ensure staff members resolve all transactional data management issues
Undertake regular checks to ensure document management processes are being followed to correct standard
Be coordinator and liaison between the team and stakeholders
Manage monthly reporting and compliance requirements
Promote and provide training opportunities for all team members
Take the lead on performance management and recruitment
Develop and maintain competency assessments
Working with stakeholders to develop and improve processes
Manage and set day to day workload for team members
Utilise operational metric forecasts to manage resource needs accordingly
Monitor service standards to improve productivity and efficiency
Attract, maintain and develop staff
Ensure SLAs are met
Skills & Experience
At Least 5 years’ experience within a London Market Broker
At least 2 years’ experience as a team leader within operations/business support
Understanding of (Re)Insurance and Lloyd’s market processes
Relevant law and regulations knowledge and experience
Ability to analyse data and present results in a clear and concise manner
Advanced IT skills
Experience in using the Xchanging system
Insurance qualifications e.g. CII. (Desirable)
Experience of training and coaching support/operational teams
Ability to thrive in a fast-paced work environment
Strong people and workload management skills
Excellent interpersonal skills and ability to effectively manage relationships with stakeholders across the business.
Persuasive communication and strong collaborative skills
Excellent verbal and written communication
Questioning and listening skills
Ability to multi task, manage conflicting priorities and work well under pressure.
Comfort with dealing with all levels of the Company
Able to build trust by operating with integrity and professionalism.
Excellent attention to detail
Report writing skills
Data savvy and literate. Strong analytical skills
Flexibility and willingness to take on additional responsibilities and work
Willingness to assist colleagues when needed
Organisation and planning skills
Proactivity in identifying and implementing new processes with the goal of improving Underwriting support to the business
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