Role Summary
We are seeking an experienced Broker Services Team Leader. The candidate will have solid experience working in Operations for a London Market broker.
The role is an integral part of the new business support team concept, new to Aventum, and is part of a series of changes happening across the organisation. Knowledge of working with best-in-class processes and systems is essential, together with the willingness, ability, and hands-on approach to help shape the business support function.
This is an outstanding opportunity for an experienced Operations/Broker team leader to help build a key function in a growing business. The Company has grown quickly and has ambitious plans to further expand through a combination of both organic and acquisition of other companies.
Role Responsibilities
Day-to-day management of the Broker Services support team.
Ensure that standard operating procedures are being followed
Completing ad hoc and regular process reviews to identify improvements and enhancements to the administrative processes.
Ensuring that data quality is acceptable by completing data quality assurance checks i.e. data sample checks, 4-eyed checks, root cause analysis, exception reporting, etc.
Responsible for delivering first-class administrative service to Business heads.
Providing frequent oversight and review of the data entry processes into PAS
Ensuring staff are managing their workloads adequately
Ensure staff members resolve all transactional data management issues
Undertake regular checks to ensure document management processes are being followed to the correct standard.
Be coordinator and liaison between the team and stakeholders
Manage monthly reporting and compliance requirements
Promote and provide training opportunities for all team members
Take the lead on performance management and recruitment
Develop and maintain competency assessments
Working with stakeholders to develop and improve processes
Manage and set day-to-day workload for team members
Utilise operational metric forecasts to manage resource needs accordingly
Monitor service standards to improve productivity and efficiency
Attract, maintain and develop staff
Ensure SLAs are met
Role Requirements
At Least 2 years of experience as a team leader within operations/business support.
Understanding of insurance and Lloyd's market processes is desirable.
Relevant law and regulations knowledge and experience.
Ability to analyse data and present results clearly and concisely.
Advanced IT skills.
Experience in using the Xchanging system.
Insurance qualifications e.g. CII. (Desirable).
Experience of training and coaching support/operational teams.
Ability to thrive in a fast-paced work environment.
Skills & Abilities
Strong people and workload management skills
Excellent interpersonal skills and ability to effectively manage relationships with stakeholders across the business.
Persuasive communication and strong collaborative skills.
Excellent verbal and written communication.
Questioning and listening skills
Ability to multi-task, manage conflicting priorities and work well under pressure.
Comfort with dealing with all levels of the Company.
Able to build trust by operating with integrity and professionalism.
Excellent attention to detail.
Report writing skills.
Data savvy and literate. Strong analytical skills.
Flexibility and willingness to take on additional responsibilities and work.
Willingness to assist colleagues when needed.
Organisation and planning skills.
Proactivity in identifying and implementing new processes to improve Underwriting support to the business.
