Broker Services Team Leader

Start date: After notice period DOE Flexible

Role Summary

We are seeking an experienced Broker Services Team Leader. The candidate will have solid experience working in Operations for a London Market broker.

The role is an integral part of the new business support team concept, new to Aventum, and is part of a series of changes happening across the organisation. Knowledge of working with best-in-class processes and systems is essential, together with the willingness, ability, and hands-on approach to help shape the business support function.

This is an outstanding opportunity for an experienced Operations/Broker team leader to help build a key function in a growing business. The Company has grown quickly and has ambitious plans to further expand through a combination of both organic and acquisition of other companies.

Role Responsibilities

  • Day-to-day management of the Broker Services support team.

  • Ensure that standard operating procedures are being followed

  • Completing ad hoc and regular process reviews to identify improvements and enhancements to the administrative processes.

  • Ensuring that data quality is acceptable by completing data quality assurance checks i.e. data sample checks, 4-eyed checks, root cause analysis, exception reporting, etc.

  • Responsible for delivering first-class administrative service to Business heads.

  • Providing frequent oversight and review of the data entry processes into PAS

  • Ensuring staff are managing their workloads adequately

  • Ensure staff members resolve all transactional data management issues

  • Undertake regular checks to ensure document management processes are being followed to the correct standard.

  • Be coordinator and liaison between the team and stakeholders

  • Manage monthly reporting and compliance requirements

  • Promote and provide training opportunities for all team members

  • Take the lead on performance management and recruitment

  • Develop and maintain competency assessments

  • Working with stakeholders to develop and improve processes

  • Manage and set day-to-day workload for team members

  • Utilise operational metric forecasts to manage resource needs accordingly

  • Monitor service standards to improve productivity and efficiency

  • Attract, maintain and develop staff

  • Ensure SLAs are met

Role Requirements

  • At Least 2 years of experience as a team leader within operations/business support.

  • Understanding of insurance and Lloyd's market processes is desirable.

  • Relevant law and regulations knowledge and experience.

  • Ability to analyse data and present results clearly and concisely.

  • Advanced IT skills.

  • Experience in using the Xchanging system.

  • Insurance qualifications e.g. CII. (Desirable).

  • Experience of training and coaching support/operational teams.

  • Ability to thrive in a fast-paced work environment.

Skills & Abilities

  • Strong people and workload management skills

  • Excellent interpersonal skills and ability to effectively manage relationships with stakeholders across the business.

  • Persuasive communication and strong collaborative skills.

  • Excellent verbal and written communication.

  • Questioning and listening skills

  • Ability to multi-task, manage conflicting priorities and work well under pressure.

  • Comfort with dealing with all levels of the Company.

  • Able to build trust by operating with integrity and professionalism.

  • Excellent attention to detail.

  • Report writing skills.

  • Data savvy and literate. Strong analytical skills.

  • Flexibility and willingness to take on additional responsibilities and work.

  • Willingness to assist colleagues when needed.

  • Organisation and planning skills.

  • Proactivity in identifying and implementing new processes to improve Underwriting support to the business.

Apply now

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