Broker Support

Role Summary

Newly created due to growth within Consilium, we are seeking a Broker Support to come and join our Financial Lines department. You will be working on some exciting projects internationally. You will be covering various products such as Assets Management, Capital Markets, D&O, Professional Indemnity, Fintech, Cyber, Crime and covering this across various territories.

Consilium is a specialist wholesale Lloyd's of London Broker and is part of the Aventum family. At Consilium, we understand that our future is driven by our brokers' winning mentality. That's why we do everything we can to help them be the best they can be. We work tirelessly to create the right solutions, for them and their clients. We never overpromise, because we understand the importance of their trust. We only hire the best people our industry has to offer because the best people drive the best outcomes. And we forever challenge the status quo, because we know that there are always ways to do things better. Because together, we're limitless.

Role Responsibilities

• Provide administrative support to the ProEx Division

• Working with colleagues to ensure that all new and renewal business, mid-term amendments and general enquiries are dealt with in a timely and professional manner

• At all times, consider the effect of any actions taken on the customers of Consilium, with the intention of improving their experience and ensuring that we provide them with the most appropriate solution for their needs

• Usage of departmental mandatory documentation such as market sheets and checklists and adherence to departmental procedures

• Liaise with other members of the division as required to assess client requirements and broking strategy on any particular risk. 

• Assist with the setting and monitoring of sales targets, both personal and team 

• Resolve issues and handle complaints quickly and effectively 

• Carry out reviews to ensure the quality of both personal outputs and those of the wider team 

• Maintaining the company’s electronic filing system in a timely and accurate manner

• Provide any necessary ad hoc support to Team Lead and other team members 

• Providing and undertaking training as required by line manager

• Mandatory completion of company prescribed learning and adherence to FCA rules.

• Compliance with all company procedures

Role Requirements

• Familiarity and adherence to London market regulations (desirable)

• Ability to review a London Market Reform Contract and identify errors in others’ work (desirable)

• Highly customer and results driven goals, good commercial sense 

• At least 5 A-C Grade (or equivalent) GCSE’s including English and Maths

• Insurance qualifications e.g. CII (desirable) 

• Knowledge of Word, Excel and Outlook essential

Skills & Abilities

• Excellent interpersonal skills and ability to effectively manage relationships with stakeholders across all levels the business. 

• Persuasive communication and strong collaborative skills. 

• Professional approach with an outcome focused and positive attitude.

• Excellent verbal and written communication. 

• Questioning and listening skills. 

• Ability to multi task, manage conflicting priorities and work well under pressure. 

• Able to build trust by operating with integrity and professionalism. 

• Excellent attention to detail. 

• Data savvy and literate. Strong analytical skills. 

• Flexibility and willingness to take on additional responsibilities and work. 

• Willingness to assist colleagues when needed. 

• Organisation and planning skills.