Role Summary:
We are seeking an experienced Business Operations Analyst who will work across both our MGA and Broking businesses. As the Business Operations Analyst will be responsible for providing statistical information to help drive continuous improvement through gathering data, identifying trends, assessing root causes and providing recommendations based upon observations and driving activities to the conclusion.
This individual is responsible for the development, modification, application and maintenance of the company's quality standards and processes. The Business Operations Analyst acts as the gatekeeper of quality, ensuring that any issues are alerted to individuals and driving the quality agenda to implement ongoing improvements. This is an outstanding opportunity for an enthusiastic, keen and hard-working individual who wishes to enhance their skills within an insurance environment. A willingness, ability and hands-on approach are most definitely required. Aventum is a growing business, the Company has grown quickly and has ambitious plans to further expand through a combination of both organic and acquisition of other companies, a place full of opportunities for the right individual.
Role Responsibilities:
Ensuring data quality meets the high standards required by completing data quality assurance checks i.e. data sample checks, 4 eyed checks, root cause analysis, exception reporting etc.
Provides regular KPI and management reports of results.
Extract data from numerous PAS sources and maintain databases/data system extracts.
Identify, analyse, and interpret trends or patterns in data.
Drives issues to their resolution.
Assess route courses and provide process improvement recommendations.
Work closely with management, trading and support functions to prioritise business and information needs.
Locate and define new process improvement opportunities
Lead continuous improvement in quality performance across the company.
Put in place proactive quality systems and protocols to enhance data quality.
Skills and Experience:
At least 3 years of experience in a quality role within a London Market Insurer/broker.
Extensive Insurance industry knowledge including an understanding of policy admin systems, processes, and business practices.
Insurance qualifications e.g. CII.
Thorough understanding of Commercial Insurance.
Knowledge of London Market processes and terminology.
Understanding of MRCs/Slips.
Previous data manipulation and reconciliation experience.
High computer literacy and intermediate use of MS Excel.
Excellent interpersonal skills and ability to effectively manage relationships with stakeholders across the business.
Capable of identifying and implementing continuous process improvements.
Data savvy with strong analytical skills.
Detail-oriented.
Capable of working independently with minimal supervision.
Highly motivated with the desire to achieve.
Excellent organisational skills.
Confident with problem-solving.
Ability to Multi-task.
Outcome focused.
Self-motivated and enthusiastic.
