Casualty Broker – UK Wholesale

Start date: After notice period DOE Hybrid (London)

Role Summary

Brokers form part of our specialist teams providing exceptional service to clients. The role of Casualty Broker requires a solid Underwriter relationship, good communication skills, and a customer-centric attitude is essential.

Consilium is a specialist wholesale Lloyd's of London Broker and is part of the Aventum family. At Consilium, we understand that our future is driven by our brokers' winning mentality. That's why we do everything we can to help them be the best they can be. We work tirelessly to create the right solutions, for them and their clients. We never overpromise, because we understand the importance of their trust. We only hire the best people our industry has to offer because the best people drive the best outcomes. And we forever challenge the status quo, because we know that there are always ways to do things better. Because together, we're limitless.

Role Responsibilities

  • To negotiate the best possible terms and conditions for our clients, using appropriate knowledge, expertise and market presence for the desired cover.

  • Working with colleagues to ensure that all new and renewal business, mid-term amendments and general enquiries are dealt with in a timely and professional manner.

  • At all times, consider the effect of any actions taken on the customers of Consilium, to improve their experience and ensure that we provide them with the most appropriate solution for their needs.

  • Have a good relationship with Underwriters and associated markets.

  • Develop strong and long-term relationships with clients and markets, always looking at ways to improve this relationship.

  • Usage of departmental mandatory documentation such as market sheets and checklists and adherence to departmental procedures.

  • Ensuring that all conversations are electronically recorded.

  • Liaise with other members of the division as required to assess client requirements and broking strategy on any particular risk.

  • To organise, manage and run a renewal book of allocated risks.

  • Assist with the setting and monitoring of sales targets, both personal and team.

  • Resolve issues and handle complaints quickly and effectively.

  • Carry out reviews to ensure the quality of both personal outputs and those of the wider team.

  • Maintaining the company’s electronic filing system in a timely and accurate manner.

  • Provide any necessary ad hoc support to Team Lead and other team members as needed.

  • Providing and undertaking training as required by the line manager.

  • Mandatory completion of company-prescribed learning and adherence to FCA rules.

  • Compliance with all company procedures.

Role Requirements

  • UK Casualty broking experience in the London insurance market (desirable).

  • Familiarity and adherence to London market regulations (desirable).

  • Ability to review a London Market Reform Contract and identify errors in others’ work (desirable).

  • Highly customer and results-driven goals, good commercial sense.

  • At least 5 A Grade (or equivalent) GCSE including English and Maths.

  • Insurance qualifications e.g. CII (desirable).

  • Knowledge of Word, Excel and Outlook essential.

Skills & Abilities

  • Excellent interpersonal skills and ability to effectively manage relationships with stakeholders across all levels of the business.

  • Persuasive communication and strong collaborative skills.

  • Professional approach with an outcome-focused and positive attitude.

  • Excellent verbal and written communication.

  • Questioning and listening skills.

  • Ability to multi-task, manage conflicting priorities and work well under pressure.

  • Able to build trust by operating with integrity and professionalism.

  • Excellent attention to detail.

  • Data savvy and literate. Strong analytical skills.

  • Flexibility and willingness to take on additional responsibilities and work.

  • Willingness to assist colleagues when needed.

  • Organisation and planning skills.

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