Role Summary
The role of Claims Executive requires an energetic, driven and intelligent individual who will have responsibility for looking after our claims across multiple classes of business and on an international placement basis. The role requires a person who has 5 or more years claims experience and who is willing to continue to grow and develop their knowledge and skills.
Role Responsibilities
Handling a portfolio of international insurance and reinsurance claims within service level agreement times operating with integrity and professionalism
Ability to multi-task, manage conflicting priorities and work well under pressure
Liaising with Insurers, Clients, Brokers and other Insurance Experts on a daily basis
Working closely with internal teams ensuring they are up to date and aware of developments
Assisting the claims team with the preparation and analysis of Management Information
Flexibility and willingness to take on additional responsibilities and work
Processing settlements
Handling London Market Systems
Setting up new claims and managing/reviewing throughout the lifecycle
Managing a diary system
Building and maintaining the Company’s profile with Underwriters and key experts
Assisting the Chief Claims Officer in monitoring the performance of claims providers and reaching targeted deadlines
Monitoring and checking work of peers and providing knowledge based training and guidance where necessary
Meeting external parties if required to maintain relationships and in relation to individual matters
Provide any necessary ad hoc support to Team Lead and other team members as needed
Providing and undertaking training as required by line manager
Mandatory completion of company prescribed learning and adherence to FCA rules.
Compliance with all company procedures
Role Requirements
London Market experience
Knowledge of ECF
Experience of handling UK and International claims from cradle to grave
Property and Liability class knowledge
At least 5 A-C (or equivalent) Grade GCSE’s including English and Maths
Insurance qualifications e.g. CII (desirable)
Knowledge of Word, Excel and Outlook
Skills & Abilities
Excellent verbal and written communication skills
Ability to multi task, manage conflicting priorities and work well under pressure
Able to build trust by operating with integrity and professionalism
Flexibility and willingness to take on additional responsibilities and work
Professional approach with an outcome focused and positive attitude
Mentoring ability to assist in development and growth of the claims team
Self-motivated & enthusiastic
Team worker with the ability to work on own initiative
Solid data entry skills with the ability to identify numerical errors
Positive attitude
Excellent attention to detail
