Underwriting Operations Manager - Rokstone
The Underwriting Operations Manager is a key position in the evolution of the next stage of the Aventum journey. We are seeking an experienced Underwriting Operations professional, with sufficient experience and gravitas to operate at a senior level of the business. The ideal candidate will have relevant experience gained within the London Market
The Business Support Team concept is new to Aventum and part of a series of changes happening across the organisation. Knowledge of setting up best in class processes and systems will be positively viewed. Equally, the willingness and ability to work at both a strategic and operational level will be key to being successful in the role.
This is an outstanding opportunity for an experienced Operations professional to build a key function in a growing business. The Company has grown quickly and has ambitious plans to further expand through a combination of both organic and acquisition of other companies.
Aided by a supporting, receptive environment, this is an important role that will assist with the next chapter of the Company’s evolution.
Day to day management of all MGA administration teams across both verticals.
Ensure that online standard operating procedures are being followed and are kept up to date through proper change control processes.
Completing ad hoc and regular process reviews to identify improvements and enhancements to the administrative processes.
Implementation of process improvements from start to end.
Working with the Projects / IT teams to scope and implement technological improvements that can be made to reduce/ automate admin tasks.
Ensuring that data quality is acceptable by completing data quality assurance checks i.e. data sample checks, 4 eyed checks, root cause analysis, exception reporting etc.
Accountable to Business heads in respect of the administrative services that they receive.
Operational MI/Reporting on Data quality (Board level KPIs).
Key member of Group Data governance framework.
Ensuring that the team’s workflow is operational efficient.
Owner of the Admin Training programme - training of teams and new joiners.
Understanding of insurance and the Lloyd’s market processes.
Relevant law and regulations knowledge and experience.
Ability to analyse data and present results in a clear and concise manner at a senior level.
Advanced IT skills.
Experience of training and coaching support/operational teams.
Ability to thrive in a fast-paced work environment.
Skills & Abilities
Strong people management skills
Excellent interpersonal skills and ability to effectively manage relationships with stakeholders across the business.
Persuasive communication and strong collaborative skills.
Excellent verbal and written communication.
Questioning and listening skills
Ability to multi task, manage conflicting priorities and work well under pressure.
Comfort with dealing with all levels of the Company.
Able to build trust by operating with integrity and professionalism.
Politically astute and able to vary style according to audience whether internally or externally.
Excellent attention to detail.
Report writing skills.
Data savvy and literate. Strong analytical skills.
Flexibility and willingness to take on additional responsibilities and work.
Willingness to assist colleagues when needed.
Organisation and planning skills.
Proactivity in identifying and implementing new processes with the goal of improving Underwriting support to the business.
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