Underwriting Operations Manager - Rokstone

Start date: After notice period DOE Flexible

Role Summary

The Underwriting Operations Manager is a key position in the evolution of the next stage of the Aventum journey. We are seeking an experienced Underwriting Operations professional, with sufficient experience and gravitas to operate at a senior level of the business. The ideal candidate will have relevant experience gained within the London Market

The Business Support Team concept is new to Aventum and part of a series of changes happening across the organisation. Knowledge of setting up best in class processes and systems will be positively viewed. Equally, the willingness and ability to work at both a strategic and operational level will be key to being successful in the role.

This is an outstanding opportunity for an experienced Operations professional to build a key function in a growing business. The Company has grown quickly and has ambitious plans to further expand through a combination of both organic and acquisition of other companies.

Aided by a supporting, receptive environment, this is an important role that will assist with the next chapter of the Company’s evolution.

Role Responsibilities

  • Day to day management of all MGA administration teams across both verticals.

  • Ensure that online standard operating procedures are being followed and are kept up to date through proper change control processes.

  • Completing ad hoc and regular process reviews to identify improvements and enhancements to the administrative processes.

  • Implementation of process improvements from start to end.

  • Working with the Projects / IT teams to scope and implement technological improvements that can be made to reduce/ automate admin tasks.

  • Ensuring that data quality is acceptable by completing data quality assurance checks i.e. data sample checks, 4 eyed checks, root cause analysis, exception reporting etc.

  • Accountable to Business heads in respect of the administrative services that they receive.

  • Operational MI/Reporting on Data quality (Board level KPIs).

  • Key member of Group Data governance framework.

  • Ensuring that the team’s workflow is operational efficient.

  • Owner of the Admin Training programme - training of teams and new joiners.

Experience

  • Understanding of insurance and the Lloyd’s market processes.

  • Relevant law and regulations knowledge and experience.

  • Ability to analyse data and present results in a clear and concise manner at a senior level.

  • Advanced IT skills.

  • Experience of training and coaching support/operational teams.

  • Ability to thrive in a fast-paced work environment.

Skills & Abilities

  • Strong people management skills

  • Excellent interpersonal skills and ability to effectively manage relationships with stakeholders across the business.

  • Persuasive communication and strong collaborative skills.

  • Excellent verbal and written communication.

  • Questioning and listening skills

  • Ability to multi task, manage conflicting priorities and work well under pressure.

  • Comfort with dealing with all levels of the Company.

  • Able to build trust by operating with integrity and professionalism.

  • Politically astute and able to vary style according to audience whether internally or externally.

  • Excellent attention to detail.

  • Report writing skills.

  • Data savvy and literate. Strong analytical skills.

  • Flexibility and willingness to take on additional responsibilities and work.

  • Willingness to assist colleagues when needed.

  • Organisation and planning skills.

  • Proactivity in identifying and implementing new processes with the goal of improving Underwriting support to the business.

Apply now

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