Underwriting Services - Team Leader
As part of our ongoing growth and investment we are seeking an experienced Underwriting Services Team Leader to join the group in this newly created role.
This recently created role is an integral part of the new business support team concept, new to Aventum and is part of a series of changes happening across the organisation. Knowledge of working with best in class processes and systems is essential, together with the willingness, ability and hands on approach to help shape the business support function.
This is an outstanding opportunity for an experienced Operations/Underwriting team leader to help build a key function in a growing business. The Company has grown quickly and has ambitious plans to further expand through a combination of both organic and acquisition of other companies.
Day to day management of the Underwriting Services support team.
Ensure that standard operating procedures are being followed
Completing ad hoc and regular process reviews to identify improvements and enhancements to the administrative processes.
Ensuring that data quality is acceptable by completing data quality assurance checks i.e. data sample checks, 4 eyed checks, root cause analysis, exception reporting etc.
Responsible for delivering first class administrative service to Business heads.
Providing frequent oversight and review of the data entry processes into PAS
Ensuring staff are managing their workloads adequately
Ensure staff members resolve all transactional data management issues
Undertake regular checks to ensure document management processes are being followed to correct standard.
Be coordinator and liaison between the team and stakeholders
Manage monthly reporting and compliance requirements
Promote and provide training opportunities for all team members
Take the lead on performance management and recruitment
Develop and maintain competency assessments
Working with stakeholders to develop and improve processes
Manage and set day to day workload for team members
Utilise operational metric forecasts to manage resource needs accordingly
Monitor service standards to improve productivity and efficiency
Attract, maintain and develop staff
Ensure SLAs are met
Previous experience as a team leader within operations/business support.
Understanding of insurance, MGA and the Lloyd’s market processes desirable.
Relevant law and regulations knowledge and experience.
Ability to analyse data and present results in a clear and concise manner.
Advanced IT skills.
Experience in using the Xchanging system.
Insurance qualifications e.g. CII. (Desirable).
Experience of training and coaching support/operational teams.
Ability to thrive in a fast-paced work environment.
Joining Aventum Group
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