Underwriting Services - Team Leader

Start date: Immediately DOE Flexible

Role Summary

As part of our ongoing growth and investment we are seeking an experienced Underwriting Services Team Leader to join the group in this newly created role.

This recently created role is an integral part of the new business support team concept, new to Aventum and is part of a series of changes happening across the organisation. Knowledge of working with best in class processes and systems is essential, together with the willingness, ability and hands on approach to help shape the business support function.

This is an outstanding opportunity for an experienced Operations/Underwriting team leader to help build a key function in a growing business. The Company has grown quickly and has ambitious plans to further expand through a combination of both organic and acquisition of other companies.

Role Responsibilities

  • Day to day management of the Underwriting Services support team.

  • Ensure that standard operating procedures are being followed

  • Completing ad hoc and regular process reviews to identify improvements and enhancements to the administrative processes.

  • Ensuring that data quality is acceptable by completing data quality assurance checks i.e. data sample checks, 4 eyed checks, root cause analysis, exception reporting etc.

  • Responsible for delivering first class administrative service to Business heads.

  • Providing frequent oversight and review of the data entry processes into PAS

  • Ensuring staff are managing their workloads adequately

  • Ensure staff members resolve all transactional data management issues

  • Undertake regular checks to ensure document management processes are being followed to correct standard.

  • Be coordinator and liaison between the team and stakeholders

  • Manage monthly reporting and compliance requirements

  • Promote and provide training opportunities for all team members

  • Take the lead on performance management and recruitment

  • Develop and maintain competency assessments

  • Working with stakeholders to develop and improve processes

  • Manage and set day to day workload for team members

  • Utilise operational metric forecasts to manage resource needs accordingly

  • Monitor service standards to improve productivity and efficiency

  • Attract, maintain and develop staff

  • Ensure SLAs are met

Role Requirements

  • Previous experience as a team leader within operations/business support.

  • Understanding of insurance, MGA and the Lloyd’s market processes desirable.

  • Relevant law and regulations knowledge and experience.

  • Ability to analyse data and present results in a clear and concise manner.

  • Advanced IT skills.

  • Experience in using the Xchanging system.

  • Insurance qualifications e.g. CII. (Desirable).

  • Experience of training and coaching support/operational teams.

  • Ability to thrive in a fast-paced work environment.

Joining Aventum Group

Click here to find out more about careers at Aventum including benefits, our story and life at Aventum.

Apply now

Thank you for your application, we will get back to you as soon as we can.

Applicant Details

By submitting your information, Aventum may contact you further if we have a legitimate interest to do so. You will be able to unsubscribe from all email communications at any time.